Returns and Exchanges

If you have any problem with your order or not what you expected, do not worry. In Pingleton Hats you have all the facilities so you can return or exchange your order and always be satisfied with your purchase.

The warranty Pingleton Hats

To Pingleton Hats, quality is fundamental. Thoroughly check all the products we sell and so, although we hope you never need it, our satisfaction guarantee is unconditional.

If you believe that products Pingleton Hats you've purchased on our website do not match your original custom (defective or wrong item item), you can return the order and receive a refund of the same, plus we will not charge the costs of transport return. So you're 100% satisfied, you can return purchases made within 7 days.

In this case, if it is because you do not like or is not what you expected refund the amount of your purchase, but shipping charges on your part. If on the other hand, you want to change your hat or cap for another model or another size, you have 15 days to do so, and you have to pay the shipping costs . Special rules may apply in the case of product returns request (Pamelas and headgear). The detailed below.

Return policy

You can return your Pingleton Hats within 7 days from the date of receipt of the package and we will refund the full price. If the return is made outside this period or the item has been used, damaged or not sent in their original packaging, Pingleton Hats may not accept the return and will not refund the payment.

The products on commission (Touched and Pamelas) have been created exclusively for you. This means we can not accept returns, unless there is manufacturing defects. For any questions concerning returns of defective product items purchased under order Pingleton Hats, contact us by phone 926 27 November 02 (Monday to Friday from 8:00 to 17:00) or send an e-mail our customer service

Policy changes

If you want to change your product by any other of our website, we give Pingleton Hats up to 15 days after you receive your order. To make the change, simply contact us by phone on 926 271102 or by email to .Do not throw the original packaging and follow the return instructions to complete the package. Remember that article that you return to us must be in perfect condition, unused and in their original labeling.

Damaged or defective products

The quality control department of Pingleton Hats inspect returned products; if the damage is the result of a manufacturing defect or if the product does not meet factory specifications product cost will be refunded. We promise to refund the entire cost of defective products. If the problem is because contrary to the quality of material or assembly process reasons, we will return the original product. We do not refund products:

  • If they have been damaged by misuse or negligence (exposure to chemicals, caustics, source of open flame, hot, sharp objects, etc.)
  • If they are damaged by improper use or purpose other than the intended activities (eg hats that have been bent without following the instructions transport, water damaged if they were not resistant, etc.
  • It is very important that he / product exchange or return perfectly packaged returned. If products are damaged due to improper packaging not accept the return.

The life of any product purchased in Pingleton Hats depends on the particular use made of it. Our customer service is available to assist you Monday through Friday from 8:00 to 17:00. Do not hesitate to contact us for any questions or comments. Call us at 926 27 November 02 Monday to Friday from 8:00 to 17:00) or e-mail our customer service

Click product return

For all returns follow these instructions:

  • Be sure to pack the items with its original packaging and all items to be returned with original tags if the product take them.
  • Send us an email to the address quoting your order number, your information, buying and why you do return.

In the shortest time possible we will contact you and communicate next steps for returning the product.


The time your return is in transit escapes our control, although once received we will process it as quickly as possible. Therefore, we must have at least 14 days to receive and process your return.

Once we receive the returned items in our warehouse, and let us check that all the above conditions are met, Pingleton Hats accept the return of the product and proceed to change, replace or refund the amount according to the method of payment, and applicable, shipping the new product.

Pingleton Hats will refund the money within two days from the time the return process, your bank or the issuer of your credit card company may need more time to process the refund. Once received and processed the returned products will send a notification by e-mail. Refund the full value of the products. The refund will be made using the same form of payment as the original purchase.


Remember! You have 7 days to return the items you bought whatever reason and 15 days to exchange them for others. In Pingleton Hats do everything possible so that our customers are completely satisfied with your purchase.